Frequently Asked Questions (FAQs) – CozyPlushies.com
Q1: What is CozyPlushies.com?
A1: CozyPlushies.com is an e-commerce website that specializes in selling a variety of plushies, including those based on animals, popular cartoon characters, and other adorable designs. We aim to provide high-quality, soft, and cuddly plushies for all ages.
Q2: How do I place an order on CozyPlushies.com?
A2: To place an order, simply browse through our wide range of plushies, select the one you like, add it to your cart, and proceed to checkout. You will then be asked to provide your shipping and payment information to finalize the order.
Q3: What payment methods do you accept?
A3: We accept most major credit cards including Visa, MasterCard, American Express, and Discover. We also accept PayPal and other secure online payment services.
Q4: Do you ship internationally?
A4: Yes, we do offer international shipping. However, shipping rates and times may vary depending on the destination.
Q5: How long does it take to process an order?
A5: We aim to process all orders within 1-2 business days. Once your order has been shipped, you will receive a confirmation email with tracking information.
Q6: Can I return or exchange an item?
A6: Yes, we offer a 30-day return policy. If you’re not completely satisfied with your purchase, please visit our Return Policy page for detailed instructions.
Q7: How do I care for my plushie?
A7: Each plushie comes with a care label that provides detailed instructions. Generally, we recommend surface washing with a mild detergent and warm water, then air drying.
Q8: Are the plushies safe for children?
A8: Yes, our plushies are designed to be safe and child-friendly. However, we recommend adult supervision for children under 3 years of age, due to potential small parts.
Q9: Do you offer any discounts or promotional deals?
A9: Yes, we often run special promotions and discounts. Please sign up for our newsletter or follow us on social media to stay updated with our latest offers.
Q10: I have a question that’s not answered here, how can I contact you?
A10: We’re here to help! If you have any other questions or need further assistance, you can contact us through our Contact Us page, or send an email to [email protected].